At Auto Car Bolts, we are committed to your satisfaction with every purchase. If you are not completely happy with your product, our Return Policy is designed to help. Please review the guidelines below to understand our return process.

1. Eligibility for Returns

– Most items purchased from Auto Car Bolts can be returned within 30 days of receipt for a full refund or exchange.
– Items must be unused, in their original packaging, in the same condition as received, and accompanied by proof of purchase (receipt or order number).
– Certain items, such as custom orders, sale items, or gift cards, may not be eligible for return. Please refer to the product description for specific return eligibility.

2. Return Process

To start a return, please:
– Contact our customer service team at support@autocarbolts.com within 3 days of receiving your item.
– Provide your order number and details of the item you wish to return or exchange.
– Our team will guide you through the return process, including where to send your return package.

3. Return Shipping Costs

– If the return is due to a defective product or an error on our part, we will cover return shipping costs.
– For returns due to other reasons (e.g., changed mind or incorrect order), the customer is responsible for the return shipping costs.
– We recommend using a trackable shipping service or purchasing shipping insurance, as Auto Car Bolts is not responsible for items lost or damaged in return transit.

4. Refunds

– Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
– Approved refunds are processed back to your original payment method within 3-5 business days.
– Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Exchanges

– For exchanges (different size, color, or model), contact us at support@autocarbolts.com to initiate the process.
– Exchanges are subject to product availability; if the item is out of stock, we may offer a refund or suggest a similar product.

6. Damaged or Defective Items

– If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement, repair, or refund.
– Include photos or a detailed description of the issue to help us resolve the matter quickly.

7. Non-Returnable Items

The following items are not eligible for return:
– Custom or personalized products
– Items on sale or clearance
– Gift cards
– Opened or used items not in resellable condition

8. Late or Missing Refunds

If you haven’t received your refund within 30 business days:
– First, check your bank or credit card account again.
– Then, contact your bank or credit card company, as processing may take additional time.
– If you still haven’t received your refund, please contact us at support@autocarbolts.com.

9. Contact Us

For any questions about our return policy, or to initiate a return or exchange, please reach out to our customer service team:

Email: support@autocarbolts.com
Phone: 873-307-2251
Address: 101-3550 Rue de Cherbourg, Trois-Rivieres, QC, G8Y 6S6, Canada

We strive to make the return process as simple as possible, ensuring you are completely satisfied with your Auto Car Bolts purchase.